KT99 FAQ – Clear Answers to All Your Questions

KYC (Know Your Customer) is an identity verification process typically required before large withdrawals or when suspicious activity is detected on an account. For new members, KYC is generally not required for withdrawals under BDT 5,000.

Steps to complete KYC:

• Log in to your account and go to Profile Settings.
• Click on "Identity Verification" or "KYC Verification".
• Upload a clear photo or scan of the required documents.
• Submit – approval usually comes within 3–24 hours.

What You'll Need:

• National ID Card (NID): A clear photo of the front and back. It's the simplest way to get verified.
• Alternatively: A photo of your passport information page or your driving licence.
• A selfie of yourself: A selfie holding your ID document (may be required in some cases).

Document photos must be clear, well-lit, and show all four corners completely. Blurry or cropped images will not be accepted.

Some profile details on kt99 can be updated by yourself, while others require assistance from support.

You can change yourself:

• Your profile picture, nickname, and contact email can be updated directly from Settings.
• Update your notification preferences, language settings, and gaming limits on your own.

Some changes require support:

• Change Registered Mobile Number: This cannot be done directly. After KYC verification and OTP confirmation on the old number, support will process the change. Support email: support@kt99.wine
• Change Full Name: To change your name, submit a request to support with a copy of your National ID Card. Having KYC verification already completed will speed up the process.
• Change Date of Birth: For security reasons, your date of birth cannot be changed on your own. Please contact support with proof of the correct date.

When changing your mobile number, keep in mind that the new number must be linked to bKash or Nagad, as all payments will be sent to that number.

The wager requirement (also called rollover or turnover) is the total amount you need to bet before you can withdraw bonus funds. Here's an example to make it clear:

• Say you deposit ৳1,000 and receive a ৳1,500 bonus.
• If the wagering requirement is 15x the bonus, you'll need to wager ৳1,500 × 15 = ৳22,500 total wager required.
• All bets are totalled together — it's not about winning or losing a single bet.

Wager contribution rates differ by game:

• Slots: typically count at 100%.
• Live Casino (Baccarat, Roulette): may count at 10–20%.
• Sports Betting: counts as 100% when the specified odds are met.

You can check your current wagering progress by logging into your account and visiting the "Bonus" or "Promo" section. A progress bar there shows your current status. For full terms and conditions, Terms & Conditions here.

Minimum bet amounts at kt99 vary by game and category. Here are the general guidelines:

• Sports Betting: Minimum ৳10 to place a Sports Bet. The ৳10 minimum also applies to parlay bets across multiple matches.
• Slot Games: Most slots have a minimum bet of ৳1–৳5 per spin. Some premium slots may require a minimum of ৳20.
• Live Casino (Baccarat, Blackjack): Standard tables start from ৳50–৳100 minimum. VIP tables carry higher minimum amounts.
• Fishing Games: You can start with as little as ৳1.
• Crash Games: Minimum ৳10 per round.

Maximum bet limits depend on your account level and the specific game. VIP members have higher limits. To check current limits, tap the "Limits" or "Info" button within the game.

Kt99 has specific rules for cancelled or abandoned matches, in line with international Sports Betting standards:

• Cancelled Before the Match Starts: The full stake is returned to your wallet. It typically appears in your account within 15–30 minutes.
• Match Abandoned Mid-Game (cricket, football): If a set number of overs or minutes have been completed, the result may be settled based on the score at that point. In cricket, a minimum of 5 overs and in football, more than 80 minutes of play are generally required for the result to be considered valid.
• When a match is cancelled in a parlay bet: The cancelled selection is marked as "void" and the remaining selections stay active. The odds are recalculated accordingly.
• Interruption during in-play betting: Refunds or settlements are handled based on the total time elapsed and the technical circumstances involved.

If you haven't received a refund or have any questions, contact kt99 support with your bet reference number.

In kt99's Live Casino section, real dealers run the games on a live camera feed and you place bets in real time – just like sitting at an actual table.

Steps to Get Started:

• Log in to your kt99 account and navigate to the "Live Casino" section.
• You'll see a table list from Evolution, Pragmatic Play Live, or SA Gaming — including Roulette, Baccarat, Blackjack, Dragon Tiger, and more.
• Tapping any table will start the live video stream. Place your chips and set your bet within the betting timer (usually 15–30 seconds).
• The dealer will deal cards or spin the wheel, and the result will be settled automatically.

Tips for new players:

• Baccarat Start with — the rules are simple, just pick "Player" or "Banker".
• Before entering a table, check "Limits" — you'll find the minimum and maximum bet amounts there.
• You can chat with the dealer using the chat button on screen.
• A stable internet connection keeps the stream smooth – Wi-Fi generally performs better than mobile data.